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FAQ

Payments, refunds, downloads, proofing, personalized files, custom designs. Please read carefully.

Payment & Orders

Payments are accepted via PayPal only.

All sales are final. Due to the nature of products, refunds can not be provided.

File Delivery

Download link(s) will be sent to the email address linked to your account. Files can also be downloaded from ‘My account’ page.

Files will be available for download as soon as the payment clears. This usually takes a couple of minutes.

Each file can be downloaded three times. Download link(s) will expire after 30 days.

Within 24 hours from purchase you will receive JPG file(s) for proofing. File(s) will be sent to the email address linked to your account. Check the file(s) for spelling, grammar and date errors. Two rounds of revisions are included in the purchase. After final proof approval high resolution print-ready file(s) (JPG and/or PDF) will be sent to the email address linked to your account. Additional revisions will cost $5. Turnaround time is 24 hours per revision.

Other

Yes. Send a message using the contact form to ask about the price and design time.

Strawberry and Hearts currently doesn’t offer printing services.

Both freebies and purchased files are provided with a non-commercial use license (personal use only). You may not sell them in printed or digital format, in whole or in part, directly or indirectly. You may not upload them to sharing sites or host them on your website. You may not alter, transform or build upon the original designs. You may not extract design elements from the files and use them within your own work. You may not claim files as your own.

Have more questions? We’re happy to help!

Free Standard Shipping

On domestic orders over $100!

30 Days Returns

Simply return it for an exchange.

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